Monthly Archives: February 2018

How to Hold Mindful Conversations – Part 3

General Management, Human Relations

In two prior posts, here and here, we discussed ways to structure conversations, even everyday ad hoc conversations, to achieve your objectives. Every conversation is an opportunity to build relationships, to coordinate activities, to plan for the future, to sell your ideas, to get ideas, or to recap the past.

Today, we will discuss a method designed to start a conversation with nearly everyone, even strangers. It’s called the OSA method and it’s ripped from Marni Kinrys’ Wing Girl site. Continue reading How to Hold Mindful Conversations – Part 3 →

Understanding the 5 Types of Difficult People

General Management,

“Be slow to attribute to malice or guile, that which can be explained by ignorance, incompetence, or muddling through.”
— My modification of  from Heinlein’s Razor, stolen from Napoleon

Homeowner associations are unique among nonprofits.

In a homeowner association, everyone looks out for themselves.  And they don’t hesitate to break the rules and complain about others breaking the rules.

Rule-breakers and complainers are difficult people, falling into one of five categories. Continue reading Understanding the 5 Types of Difficult People →